Thank you for using DigiTour. When you use DigiTour, you trust us with your information. Your privacy and responsible management of your data received through DigiTour website and/ or any related mobile or software applications ("DigiTour Platforms") is of top priority to us. We are committed towards ensuring the same. As first measure, we aim to help you understand our privacy practices.
This Privacy Policy (“Policyâ€) is aimed to make you cognizant of what information we collect, how it is used and shared, and your choices regarding this information while you use DigiTour website and/ or any related mobile or software applications ("DigiTour Platforms") including but not limited to delivery of information. This Policy is effective for all existing and future users of DigiTour who access/ consume Services.
By accessing or using the DigiTour Platforms and Services, you are agreeing to Policy. You may not use the Services if you do not accept the Policy or are unable to adhere to the Policy.
2.1 This document is an electronic record in terms of the Information Technology Act, 2000 and will be deemed to be a contract formed through electronic means.
2.2 DigiTour Technologies Pvt. Ltd., a company registered under the Indian Companies Act, 2013, has its office at Hagaribommanahalli, Near HP Petrol bunk, H.B.Halli, Bellary (Dt), Karnataka, India and operates under its trade name ‘DigiTour’ (in this document referred to as “DigiTour" or “We†or “Us†or " Our" or “Companyâ€). This document presents the Privacy Policy for accessing its mobile based application offered by DigiTour Technology Pvt. Ltd registered at Hagaribommanahalli, Near HP Petrol bunk, H.B.Halli, Bellary (Dt), Karnataka, India.
2.3 For the purpose of this Policy, wherever the context so requires, "You", “Your†or "User" shall mean any natural or legal person who has agreed to become a service recipient on the DigiTour by providing relevant data or uses by way of browsing the website or downloading mobile application.
2.4 Please note that, accessing, browsing, downloading or otherwise using the DigiTour application indicates your consensus to the Policy. Therefore, please read the Policy carefully.
2.5 For the Purpose of this Policy, words referring to masculine include the feminine and the singular include the plural and vice versa as the context admits or requires; and words importing persons includes individuals, bodies corporate and unincorporated.
3.1. DigiTour provides services to users throughout the world. If you use our Services, Digitour Technology Pvt. Ltd. is the data controller for your information.
4.1. We collect information when you create or update your account on DigiTour application. This may include your name, email, phone number, country, payment information (including related payment verification information), or any other information if required by law.
4.2. We collect information about how you consume our services. This may include information such as timestamps of your activities, app features or pages viewed, app crashes and other system activity. In some cases, we collect this information through Firebase and similar technologies that create and maintain unique identifiers to provide seamless services.
4.3. In addition to the information mentioned above, we also collect the following information:
4.3.1. Preferences such as languages, currency etc.
4.3.2. Information shared by third party systems you use to access DigiTour application.
5.1. Location Information
5.1.1. While you access DigiTour App (mobile platforms), we may collect your precise or approximate location information as determined through data such as GPS to provide the location based services. This is subject to your app settings and/ or device permissions.
5.1.2. While availing specific features or modules in the DigiTour App (mobile platforms), we collect location information of your device both when DigiTour app is running in the foreground (app open and on-screen) or in background (app open but not on screen) in order to deliver optimum experience.
5.2. Transactional Information
5.2.1. We collect transaction details related to your use of our services, including the type and quantum of services and items you accessed or purchased, your order details, timestamps of transactions, amount charged, payment method, timestamps of availing the services. Additionally, if you use a promotion code, we also collate and store this data point along with the corresponding transaction’s details.
We aim to justly utilize all information received/ created in order to serve you better. Following is indicative set of areas and activities which are aided by the data received:
6.1. Effective Delivery of Our Services
6.1.1. To enable you to create and maintain your account on DigiTour Platforms
6.1.2. To facilitate payments for services you wish to procure from our Platforms
6.1.3. For internal and statutory processes such as account activation.
6.1.4. To make available location-aware services when you consume our services
6.1.5. To help us personalize your experience in terms of currency, languages, genres, map data etc.
6.2. Research & Development and Analytics
6.2.1. We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and setup support services with regards to our services.
6.2.2. We may use third party tools such as Google Analytics etc. to assess the diversity, statistics, patterns etc. about our users and their behaviour/ activities on our Platforms.
6.3. Communicate with You (Users)
6.3.1. We may use the information we collect to communicate with you about services, recent launches, updates, studies, surveys and events.
6.3.2. We may also use the information to serve our services. You may receive some of these communications based on service procured through transaction.
6.4. Statutory Requirements
6.4.1. We may use the information we collect to investigate or address claims or disputes relating to your use of Services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
7.1. We share your information with You as and when you request the same through our grievance mechanism.
7.2. We may share your information other than as described in this policy if we notify you and you consent to us sharing the corresponding information.
7.3. In order to make available and fulfil our services, we also provide/ share information with our designated business partners, legal counsels etc. In addition to the audience mentioned above, following is an indicative list of use case for such sharing of information:
7.3.1. Payment processors and facilitators (RazorPay)
7.3.2. Data analytics providers (Google analytics)
7.3.3. Maps and navigation service providers
7.4. We have listed below such third parties mentioned in point 7.3, and explain to you – in their words – what data is processed, why and where. We take care to keep this list up to date. However, if you find any inconsistencies.
7.4.1. Amazon Web Services - Provides server infrastructure and stores and processes all our users' data. Provider is situated in both USA and India and has privacy policy compliant to GDPR. Privacy Policy
7.4.2. Razor pay - Provides payment gateway services on DigiTour. Provider stores the users' name, their email address and payment information when they transact on DigiTour Platforms. Provider is situated in India and has privacy policy compliant to Privacy Shield. Privacy Policy
7.4.3. Google - Provides authentication service to allow users to sign-in/sign-up on DigiTour Platforms using their existing Google accounts. Provider collects no extra information. Provider is situated in USA and has privacy policy compliant to Privacy Shield. Privacy Policy
7.4.4. Firebase Crashlytics and Analytics - Provides error tracking on the DigiTour Platforms. Provider stores anonymized device and location data and help us to improve our services. Provider is situated in USA and has privacy compliance of Privacy Shield. Privacy Policy
7.4.5. Google map - Provides map service on the DigiTour Platforms, allowing DigiTour to provide map based services. Provider collects anonymized device and location data. Provider is situated in USA and has privacy compliance of Privacy Shield. Privacy Policy
7.5. We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
7.6. We may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Our rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s financial instrument to transact on DigiTour Platforms, then we may be required by law to share information with that card holder.
7.7. We may also share your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8.1. Cookies are small files that a service provider through its apps transfers to your device that enables the service provider’s systems to recognize your browser and capture and remember certain information.
8.2. Although We do not use cookies, our third party affiliates may be using cookies and You are hereby advised to refer section 13 of this policy in this regard.
9.1. We implement appropriate procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We strive to follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service provider with respect to payment gateway and payment processing is validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
9.2. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your account on DigiTour Platforms with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
10.1. DigiTour requires user profile information in order to provide its services, and retains such information for as long you maintain your account on DigiTour Platforms.
10.2. DigiTour retains certain information, including transaction and location information and information related to your device and usage for a minimum of 7 years in line with regulatory, tax and other requirements.
10.3. User may request the deletion of their account from DigiTour Platforms by writing to the Grievance Officer. On receiving such request, We delete information that it is not required to retain.
10.4. In an event wherein account deletion is initiated by DigiTour on account of fraud or security threat or unethical user behaviour, We may retain certain information about that account to prevent the corresponding user from opening a new account on DigiTour Platforms in the future.
10.5. Irrespective of the reason to delete the account, We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.
11.1. If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please contact our Grievance Officer.
11.2. Some of your private information such as name, nationality can be reviewed and changed directly on DigiTour Platforms where you submitted the information and doesn’t require Our intervention.
12.1. We attempt to take reasonable steps to accurately record the personal information that You provide to us initially or update thereafter.
12.2. We encourage you to review, update, and correct the personal information that we maintain about You. You may request that we delete personal information about You that is inaccurate, incomplete, or irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirement.
12.3. Your right to review, update, correct, and delete Your personal information may be limited, subject to the law of Your jurisdiction:
12.3.1. If Your requests are abusive or unreasonably excessive;
12.3.2. Where rights or safety of another person or persons would be encroached upon; or
12.3.3. If the information or material You request relates to existing or anticipated legal proceedings between You and Us, or providing access to You would prejudice negotiations between Us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
13.1. Our Services may contain links to third-party websites or may consume third-party services in order to authenticate users, facilitate transactions, deliver the intended map-based experience etc. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other services which may be linked to our services. We do not endorse or make any representations about third-party services or website or platforms. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.
14.1. Users are advised to use social media platforms sensibly and engage/ communicate upon them with due caution and care in regard to their own personal details and general privacy. DigiTour Platforms and its’ owners will never ask for personal or sensitive information on social media platforms and will in fact encourage users wishing to discuss such sensitive details to contact them through the primary communication channels such as by email or letters.
14.2. DigiTour Platforms may use social sharing buttons which help in leveraging services of these third party social media platforms and in sharing content directly from DigiTour Platforms to a particular social media platform. The users are advised to go through the privacy policies of such social media platforms and proceed at their own discretion.
15.1. EU General Data Protection Regulation (GDPR) has provided the below rights to EU residents:
15.1.1. Right to information - including contact details to the Data Protection Officer, the purposes for processing Personal Information and the rights of the individual. Our Grievance Officer fulfils this role also.
15.1.2. Right to access the Personal Information that are processed
15.1.3. Right to erasure (“Right to be forgottenâ€)
15.1.4. Right to rectification
15.1.5. Right to restriction of processing
15.1.6. Right to data portability of the Personal Information supplied to DigiTour Platforms by the EU resident
15.1.7. Right to object (opt-out) to processing (unless DigiTour otherwise has compelling legitimate grounds). Please note that Your location is a fundamental information for us to make available our main proposition. Your decision to not let Us leverage Your location shall hamper the delivery of our services.
15.2. Processes incorporated by Us for EU residents to avail these rights are as follows:
15.2.1.1. Contact details of our DPO is mentioned in this document.
15.2.1.2. Any other relevant question may be raised to the DPO on his/ her contact coordinates.
15.2.1.3. The DPO shall assess the request and revert on priority if deemed appropriate
15.2.2.1. A user may raise a request to access data only through DigiTour Platforms
15.2.2.2. We then collate the response share it with the user within thirty (30) calendar days in the form of an email on his/ her registered email address.
15.2.2.3. The link to user’s data mentioned in the email remains active for seven (7) calendar days from the date of email.
15.2.2.4. A user can subject only one (1) request to access data in a calendar day.
15.2.3.1. A user may raise a request to erase data only through DigiTour Platforms
15.2.3.2. On receiving such a request, an email is released to the user seeking confirmation to proceed to execute the erasure. The confirmation link remains active for seven (7) calendar days from the date of this email.
15.2.3.3. Once the user confirms the erasure, we erasure user’s personal data within thirty (30) calendar days.
15.2.3.4. A user can subject only one (1) request to erase data in a calendar day.
15.2.4.1. User’s personal data can be rectified by contacting designated Data Protection Officer directly.
15.2.4.2. Reviews and ratings submitted by a user cannot rectified.
15.2.5.1. The user is requested to reach out to our Data Protection Officer to invoke this right.
15.2.6.1. The user is requested to invoke Right to Access.
15.2.7.1. A user may raise a request to object (or re-grant permission to process) only through DigiTour Platforms
15.2.7.2. We process the request within thirty (30) calendar days
15.2.7.3. A user can subject only one (1) request to object and one (1) request to re-grant permission in a calendar day.
16.1. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr.
Anand Babu
DigiTour Technology Pvt. Ltd.
Hagaribommanahalli, Near HP Petrol bunk,H.B.Halli, Bellary (Dt), Karnataka
Email: [email protected]
Time: Mon – Fri (10:00 – 18:00)
17.1. By using DigiTour Application and/ or by providing your information, you consent to the collection and use of the information you disclose on DigiTour Platforms in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
17.2. Each time you sign-in into DigiTour Platforms, You are requested to provide your consent to the collection and use of the information you disclose on DigiTour Platforms. Should you wish to revoke this consent, you are requested to invoke your Right to Erasure.
17.3. Should we decide to change our privacy policy, we shall update this policy and make it to available/ accessible you through DigiTour App in order to attempt that you are always aware of what info